Your satisfaction is important to us. We want you to shop with confidence, knowing that you can return or exchange your order if it does not meet your expectations. Please review the policy below carefully before initiating a return.
Return Window
- Returns are accepted within 30 days of delivery.
- Items must be unused, unworn, and in original condition, with all tags and original packaging intact.
Eligible Returns
We accept returns in the following cases:
- Change of mind or incorrect size
- Exchange for a different size or color (subject to availability)
- Damaged, defective, or incorrectly delivered items
Items showing signs of wear, use, damage, or returned without original packaging may not be eligible for a refund.
How to Return an Order
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Contact us
Start your return request through our Contact page. Please include your order number and the reason for the return. If the item is damaged or defective, attach clear photos showing the issue.
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Return approval & address
Our support team will review your request and send you the return instructions by email. The correct return address will be provided after the return is approved.
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Prepare your parcel
Repack the item securely in its original packaging, including all accessories, tags, and documentation. Items must be protected to prevent damage during transport.
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Ship the item
Send the parcel using a tracked shipping method through a carrier of your choice. Return shipping costs are the responsibility of the customer unless the item is faulty, damaged or incorrect.
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Send tracking confirmation
After shipping the parcel, provide us with the tracking number so we can monitor the return and process it faster.
Returns sent without prior approval or to an address other than the one provided will not be processed.
Return Shipping Costs
- Return shipping costs are the responsibility of the customer.
- If an item is defective, damaged, or incorrect, return shipping will be covered by us.
- No restocking fees apply.
Refunds & Processing
- Once received and inspected, refunds are processed within 7 business days.
- Refunds are issued to the original payment method.
- You will receive a confirmation email once your refund is completed.
Exchanges
- Exchanges for another size, color, or product are available, subject to stock availability.
- Exchange requests must be made within the 30-day return period via our Contact page.
Pre-Shipment Cancellation
If your order has not yet been dispatched, please contact us as soon as possible.
We will attempt to stop dispatch and issue a full refund where feasible.
Sizing & Color Disclaimer
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Product images are provided for guidance only
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Minor color variations may occur due to screen settings or lighting
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Color variation alone is not considered a defect
Please contact us before ordering if you require sizing assistance.
Non-Returnable Items
- Items returned after 30 days from delivery
- Items that have been worn, washed, used, or damaged
Contact & Support
Store Name: Garment Glory
Company Name: Sivtana LLC
Charter Number: LC014525078
Business address:
8301 State Line Rd, Suite 220, #2086
Kansas City, MO 64114
United States
Email: support@garment-glory.com
Phone: +1 (616) 270 9390
Customer service times:
Mon–Fri, 8:00 AM–5:00 PM (US Eastern Time)
We usually respond within 24 hours.
